All you need to know to return items.
We are confident that you will be happy with our products and service.
Returns are only accepted within a maximum of 30 days of the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. We cannot accept returns on perishable products such as opened Geofix, Resiblock, wood flooring glue and lime mortar.
It is the responsibility of the customer to ensure the goods are suitably packed and arrange transport back to our premises at their cost. All returned goods must arrive in a saleable condition and will be inspected upon receipt. Following positive inspection, a refund will be issued for the total sale price of the goods less delivery cost and a restocking fee of 20%.
Please note we do not accept returns for excess stock.
Allowances should be made for 10% wastage on all reclaimed goods.
In the unlikely event that goods are damaged on arrival, you must notify us immediately by phone and in writing/by email and provide photographic evidence. The goods can only be returned if you have signed for them as ‘damaged’. We will either arrange the transportation of goods back to our premises, supply replacements or issue a refund for damaged goods at our discretion. Should we arrange a collection for any damaged goods, you must ensure they are suitably packed for transport.
Apollo Brickslips does not accept responsibility for any consequential costs or losses incurred to the customer as a result of any delivery delays. It is advisable that the customer is in receipt of goods and inspection has taken place prior to any contractors or work being scheduled.
If you are unsure about the suitability of a product for your requirements, we always recommend that a sample is ordered for verification or speak to a member of our team for advice.